For training in Witelcom solutions and systems we recommend to sign up for one of our regular training courses. Please contact us for more information on training courses.
WITELCOM may provide regular support for which relative good knowledge of TCP/IP networking is mandatory. Furthermore it is assumed that the Online Manual and configuration tips on the support page are read in advance.
SLA/Customer Support is provided through agreement (contact us for SLA-agreements) - includes i.e.:
Free support is available as:
RMA-form for return of defect or DOA units. Must be included with any return shipment.
How is throughput measured? - WITELCOM System Throughput Information
The wireless branch have various ways of testing throughput on their system. In this document we state how WITELCOM do and document the system-throughput values (pdf): Throughput testing information.