For training in Witelcom solutions and systems we recommend to sign up for one of our regular training courses. Please contact us for more information on training courses.

WITELCOM may provide regular support for which relative good knowledge of TCP/IP networking is mandatory. Furthermore it is assumed that the Online Manual and configuration tips on the support page are read in advance.

SLA/Customer Support is provided through agreement (contact us for SLA-agreements) - includes i.e.:

• Unit Replacement program for radio systems
• 1 year free software/firmware upgrade for Nitro and JAvelin
• Telephone support inside/outside normal work-hours
• Express support via E-mail/SMS

Free support is available as:

• Support via E-mail - normally with response the same or following business day, if we have the capacity available. Send mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

RMA-form for return of defect or DOA units. Must be included with any return shipment.

• PDF : Witelcom RMA Form

How is throughput measured? - WITELCOM System Throughput Information

The wireless branch have various ways of testing throughput on their system. In this document we state how WITELCOM do and document the system-throughput values (pdf): Throughput testing information.